Custom Rugs F＆Q
If you have any questions, please email us at service@rainfeltart.com.
1. What is a custom rug?
A custom rug is a personalized piece designed according to your preferences. You can choose the design, size, colors, and materials to match your unique style or specific needs.
2. How can I create my own custom rug design?
Creating your custom rug is easy!
- Step 1: Share your design idea—this can be an image, sketch, or description.
- Step 2: Choose the size, shape, and color palette.
- Step 3: Our team will finalize the design and send you a preview for approval before production.
3. Can I use my favorite character or logo for the design?
Yes! We can bring your favorite anime characters, logos, or any unique design ideas to life. Make sure you have the rights to use copyrighted material if applicable.
4. What materials are used for the rugs?
Our rugs are made from high-quality materials like:
- Soft wool
- Durable polyester
- Eco-friendly fibers
Each material is carefully selected to ensure durability, comfort, and vibrant colors.
5. How long does it take to create and deliver my custom rug?
The production timeline is usually 2–4 weeks, depending on the complexity of the design. Shipping times vary based on your location and chosen shipping method.
6. What sizes can I choose for my custom rug?
We offer a wide range of sizes to fit any space, from small accent rugs to large statement pieces. Let us know your dimensions, and we’ll craft a rug that fits perfectly.
7. How do I clean and maintain my custom rug?
- Vacuum regularly to remove dust and debris.
- For spills, blot the area gently with a clean cloth—avoid rubbing.
- Use professional cleaning services for deep cleaning when necessary.
8. Can I return or exchange my custom rug?
Since custom rugs are made specifically for you, returns or exchanges are generally not accepted. However, if there’s a defect or issue, please contact us within 7 days of receiving your rug, and we’ll work to resolve it.
9. Are custom rugs safe for pets and kids?
Yes! Our rugs are designed to be safe, durable, and easy to clean, making them perfect for pet- and kid-friendly homes.
10. How much does a custom rug cost?
The cost depends on the size, materials, and complexity of the design. Contact us for a quote tailored to your requirements.
11. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.
12. Can I order a custom rug as a gift?
Absolutely! A custom rug makes a thoughtful and unique gift for birthdays, anniversaries, weddings, or any special occasion.
Have more questions? Contact our team—we’re here to help you bring your vision to life!